Skilton & Hogg Complaints Procedure
In the first instance, should your concern be of an informal nature, please speak to a staff member about your complaint and they and the team will endeavour to resolve the matter within 3 working days.
Should you not be satisfied with the outcome of this or should you wish to raise a formal complaint immediately, please raise your complaint in writing and send to David Bruckert at dbruckert@skiltonandhogghomes.co.uk or post to 5 Prince William Walk, Daventry NN11 4ABF.
We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure
You may be asked for further information and to clarify points raised. An investigation will be conducted and a formal response made within 15 working days.
Should you not be satisfied with the response regarding your formal complaint or more than 8 weeks has lapsed since the complaint was first made, you can raise the matter to a dispute resolution Scheme. Skilton & Hogg Estate Agents are members of The Property Ombudsman. Contact details are below –
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP 01722 333 306 / admin@tpos.co.uk
The Property Ombudsman scheme: free, fair & impartial redress
Make a Complaint – The Property Ombudsman
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final response letter, including any evidence to support your case.